Offsite Backups.com Contact Information
Phone: 888.253.4110
Local Phone: 620.253.4100
Email:
sales@offsitebackups.com
support@offsitebackups.com
partner@offsitebackups.com
Offsite Backup FAQ
Q - What is Offsite Backup?
A - OffsiteBackups.com is a service offering secure and robust automatic or manual remote backup of mission-critical client data using the Internet.
Q - What are the system requirements?
A - Windows®
- Windows® 98,Windows NT® 4.0 with SP6, Windows Me, Windows 2000, 2003, Windows XP, or Windows Vista
- Pentium® II, 200 MHz or greater
- 64 MB RAM
- 128 MB RAM recommended
- 200 MB hard disk space
- 800 x 600 screen resolution
- CD-ROM drive
- Mouse
- DSL/cable, wireless, T1 or any always on Internet connection.
Q - What can I backup and where can I restore?
A - Once our software is loaded onto a Windows based machine on your network, the software can be configured to backup data from any accessible networked drive on your LAN, and even data from any non-Windows drives, including UNIX, Mac OS, Linux and Novell. Multiple computers at different locations, not necessarily on the same LAN, can backup to a single user account. As the data on our Backup Server is stored, referenced to each computer's volumes, each computer's data will be independently stored, yet still accessible by another computer configured to access the same account. For instance, this feature can be used to backup files at the office to be retrieved later at home.
Q - Is the backup software automated?
A - Our client side software is completely automated, taking the guesswork and the possibility for human error out of the backup process. By selecting a scheduled backup, or by selecting the backup to run at logoff or shut down, a backup will run automatically for the files you have selected. During a scheduled backup a connection to the Internet will be made, your files will be encrypted and compressed, and then transmitted automatically by our client software to our backup servers, all without the need for user prompting.
Q - How is my data secured at your facility?
A - Your data will be stored securely in our data facility with redundant Internet and power connections, on a redundant clustered array of Dell Servers using RAID5 hot swappable drives configured in a Dell PowerVault. Each day we perform a full backup of all data stored on our servers to a second secured data center located 1000+ miles apart.
Q - What is an incremental backup and how is it performed?
A - Compression on subsequent incremental backups is accomplished using the cutting edge, FastBIT binary incremental technology that can accurately extract the changes that you've made to a file since your last backup. This efficiency is achieved by using the powerful FastBIT difference engine to identify and extract the binary-level differences between two versions of any file. The technology works on ANY type of file operating on ANY platform. By reading only the changed binary code, universal cross platform compatibility is achieved.
Q - Is there a charge to restore my data?
A - There is no charge to restore your stored data via the Internet, and CD archived copies of your data are available for just $75. Each CD copy of your data comes with a condensed restore version of our software for easy restoration of the data whenever you need, even if you have discontinued using our service.
Q - How safe is the service?
A - Backup sets are encrypted for complete security. With OffsiteBackups.com your data is protected by multiple layers of physical, logical and network security. OffsiteBackups.com encrypts the backups for complete security so nobody can read them without your key. Our 448bit Blowfish encryption algorithm, established by the U.S. Government for high-security military documents, has never been cracked since it was founded. Read more about our backup security.
Q - Are these full backups?
A - Yes and No. Initial backups are full backups, and subsequent backups are incremental, using FastBIT.Our service utilizes
FastBIT technology that allows you to optimize the speed and size of your backup sets.
Q - How are upgrades handled?
A - Upgrades are included in the cost of the service and are released to users as they become available. Upgrades are automatically applied to users' accounts and do not require user intervention.
Q - How do I know how much data I am backing up?
A - The amount of data you have selected for backup is displayed in the bottom right corner of the client screen. The amount of data is displayed in Kilobytes. 1000 Kilobytes = 1 Megabyte. After the third day of backups, the bottom left hand side of the client screen will display how much server storage space has been used.
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